Privacy Policy

1. Introduction

Visado.ai ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our services.

Visado.ai is the data controller responsible for your personal data. We process your information to provide you with an AI-powered immigration assistance service designed specifically for Ukrainian nationals navigating Spanish immigration procedures.

2. Data We Collect

We collect the following categories of personal data:

• Email Address: Collected during registration to authenticate your account and communicate with you regarding your account.
• Conversation History: All messages, documents, and information you provide during your interactions with our AI immigration assistant.
• Usage Data: Information about how you use the platform, including features accessed, timestamps, and interaction patterns, to help us improve our service.

3. How We Use Your Data

We use your personal data for the following purposes:

• Account Authentication: To create and maintain your account, verify your identity, and manage access to our services.
• AI Service Delivery: To process your requests and provide personalized immigration guidance through our AI-powered assistant.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance the features and functionality of our service.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Upon Account Deletion: All personal data associated with your account, including your email address and conversation history, will be permanently deleted when you request account deletion or within 30 days of your last activity, whichever comes first.
• Usage Data: Aggregated, anonymized usage data may be retained for statistical and analytical purposes even after account deletion.

5. Your Rights (GDPR)

If you are located in the European Union or the UK, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data, subject to certain legal exceptions.
• Right to Data Portability: You have the right to request your personal data in a structured, commonly used format and have it transferred to another service provider.
• Right to Object: You have the right to object to certain processing of your personal data.

To exercise any of these rights, please contact us using the information provided in Section 7 below.

6. Third-Party Services

We use the following third-party services to deliver our platform:

• Supabase: Used for authentication infrastructure and secure storage of your account data and conversation history. Supabase has its own privacy policy which you can review at supabase.com/privacy.
• Anthropic (Claude AI): Powers our AI immigration assistant. Your conversation data is processed by Anthropic's systems in accordance with their terms of service. We do not share your personal information with Anthropic beyond what is necessary to provide AI responses.

These third parties are contractually bound to protect your data and use it only for the purposes we specify.

7. Contact

If you have questions about this Privacy Policy, wish to exercise your rights, or have data-related concerns, please contact us at: